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Years of Experience
The Organisational Heartbeat provides a Health Check for your business. Delivering Powerful Positive Change.
Imagine a team capable of seamlessly embracing transformation, achieving sustained performance gains—without the constant need for external consultants. Picture an organisation that embeds success-driven actions into daily execution, consistently unlocking the 40% upside in value that transformation can deliver.
Creating Will, Skill, Rigour is like owning a genie lamp and unlocking its power to turn your dreams into reality.
Imagine a company where clients are 11 times more likely to respond positively, driven by a team with a deeper sense of purpose. A company where 66% of customers are willing to pay more for products and services because they recognize a genuine commitment to positive social and environmental impact.
It’s time for a metamorphosis, people. Cause here’s the reality check: only 23 percent of employees globally are actively engaged at work.
Imagine an organisation outperforming its competitors by an astounding 147%. With an engaged, empowered team, this isn’t just possible—it’s a reality. Employees want to feel proud of where they work and know their employer is committed to customer excellence—this alone boosts engagement by 1.5 times.
Ensure “engagement” isn’t just a buzzword. A vibrant culture with a beating heart will fuel enhanced customer satisfaction and sky-high productivity.
Imagine if all communication in your team was clear and authentic. Inspirational! Inspired teams are 125% more productive. This means one inspired employee can outperform 2.25 satisfied employees. That’s material! The focused improvements achieved from the Organisational Heartbeat can be woven into the “way we do things around here” so every touch point strengthens client experience.
Don’t drown success with poor leadership. Build clear, authentic communication from all your leaders. It delivers in spades – multiplying sustained performance by 4.7x.
Imagine a team that consistently defies negative productivity trends, improving performance year after year. A team that leverages its competitive strengths while tackling issues that could lead to customer dissatisfaction or churn. A team that embraces transformation effortlessly—the key to unlocking a 40% increase in organisational value.
Fly in the face of reality that 70% of transformations fail to meet their business case. Magic can happen.
Imagine a world where customer excellence is embedded in your DNA, and every obstacle is met with determination. Astonishingly, 20% of a company’s productive capacity—equivalent to losing more than a day each week—is consumed by what we call ‘organisational drag.’
Get into the trenches and dig for gold. Globally a staggering T$3.7 billion is squandered annually due to poor customer service, broken processes, under-delivery and team disengagement. Embed excellence into your DNA and you can trailblaze a difference.
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